Viljo Rundgren Ky / quality promise 1.1.2017 - 31.12.2017
48 § Quality promise for transport services
- We offer scheduled and charter transport services.
- We will communicate any changes or cancellations in our services on our website www.rundgrenky.fi.
- We use Oy Matkahuolto Ab’s tickets and pricing. Information about the tickets and prices can be found on their website.
- We use Oy Matkahuolto Ab’s information and ticket system.
- We have 7 buses, 2 minibuses, and 5 charter service buses that are used for both scheduled and charter transport. At the moment, the company does not have a low-floor accessible equipment. The driver will provide you with an extra step when necessary to make getting on board easier.
- Customer satisfaction is measured through feedback. All feedback is logged and stored. Feedback can also be sent by e-mail at firstname.lastname@example.org.
- Complaints are handled confidentially and on a case by case basis. Damage claims and their amounts are also handled on a case by case basis.
- The bus staff will help passengers with limited mobility and keep them informed of any necessary information.